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How to hire HERD

  • Strategic Consulting
    Perhaps the most common way that clients want to engage me is in traditional account planning/strategic consulting. I am happy to work in place of or alongside your existing advisers.
  • How stuff spreads
    In conjunction with Dr Alex Bentley, Herd can offer a unique analytics service which will help you see how the tides that shape the behaviour you want to change are actually flowing. This gives strategy the best chance of working. We've looked at FMCG problems, Social Policy problems and Health Marketing.
  • Workshops
    I'm happy to work with you to design a bespoke experience to meet your objectives or to add spice to your plans by working within an existing format/team. Whether you're looking to refine your core strategy, develop new products or refire your existing marketing, HERD can help you tremendously
  • Keynote Speeches
    I regularly do keynote & other speeches for marketing and research organisations as well as clients. In the last few years, I've spoken in Chicago, Miami, Monmouth, London, Hong Kong, Bucharest, Hamburg, Prague, LA, New York, San Diego. Please contact me for details

« Avoiding "Us" and apportioning blame | Main | Simple things »

April 23, 2007

Predicting popularity (revised)

Justin

A number of folk have picked up on the Duncan Watts piece ("Is Justin T the product of cumulative advantage?") in last week's NYT mag about how a minor difference in diffusion patterns can make a big difference to the outcome. Justin's tunes like Lockdown was so successful, Watts suggests, because it was marginally more successful early on...

In other words, what we think others think and do significantly impacts on individual behaviour. The point being of course, that as each of us is both influencer and influenced, the pattern created is inherently complex...

Mark asks three v good questions:
1. does this explain the "double-jeopardy effect" that gives big brands an unfair advantage over smaller ones? (I seem to remember Jim Crimmins at DDB having a view on this)

2. Is advertising's role like that of the peacock tail - to demonstrate status through wasteful use of resources? (I tend to think that advertising has always worked between us, rather than on us)

3. How do you maximise the perception of your popularity without telling everyone how popular you are???
(Faris makes a good suggestion, prompted by the same piece, about how shaping perceptions of what other people think being a really fertile area for marketing and media thinkers - he points to the importance of Style-guides and the like. One other odd example I came across last year is the smart shopping trolley which alerts you to what others are buying in the category - damn, can't find the link today. Does anyone have one?).

Johnnie, meanwhile makes a great point in criticising Scott Karb's discussion. All too often we see the copying of other people's behaviour as "dumb" (as opposed to thinking it all through for our selves, like all good individual-decision-making-units should do..???)

I don't agree with that interpretation. I think it rests on a certain assumption that our intelligence is individual and not social.

Spot on, J.

The more we see this kind of stuff being considered in the real world, the more our ideas about human beings and their amazing capabilities come into focus (or are spotlit, if you prefer the neutral term). Oh, and the more they're found wanting. Social intelligence IS the big deal and it's about time we got to grips with it.

For me the real underlying question revealed by the Watts paper is this: if mass behaviour is an example of complexity, then why do we continue to insist otherwise?

Answers on a post-card, please.

Meanwhile, here's a few thoughts to help Johnnie out:

Complex doesn't equal random (though it can seem like it to the individual agent thinking about their own behaviour and to those trying to make sense of the mass's behaviour in normal terms).

Complexity is hard to predict but not unpredictable (you just have to work a bit harder at understanding the mechanism)

Complexity doesn't reveal it's mechanisms on the surface (you have to work from the underlying algorithm rather than the accounts of witnesses).

More of this in the Herd book, natch.

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